After-sales Support System for Vivne Battery
We provide a comprehensive support network. Our expert team offers quick solutions to ensure your battery maintains peak performance.
01
Global Service Network
We maintain a worldwide support network to provide professional technical assistance for every customer.
02
24/7 Technical Response
Our experts are available around the clock to solve any performance issues and offer quick solutions.
03
Extended Warranty Plan
We offer flexible warranty options to give you extra peace of mind and long-term battery protection.
04
Smart Diagnostics Tool
Use our digital tools to check battery health and receive precise maintenance advice automatically.
Final Quality Control
Every battery undergoes a final audit. Our experts verify all safety specs and performance data before issuing the quality certificate.
Warranty period
3 Years
Standard Quality Warranty
We offer a solid three-year warranty on all battery packs. This covers essential safety checks and basic technical support services.
5 Years
Performance Reliability Plan
Our five-year plan guarantees consistent capacity and power output. We ensure long-term stability for your Nissan Leaf battery.
8 Years
Premium Life Protection
Experience ultimate peace of mind with our eight-year premium cover. We provide complete health monitoring and expert assistance.
Rigorous Quality Control
Every battery undergoes multiple inspection stages to ensure superior performance and reliability
Applicable Conditions
- Valid only for batteries with original serial numbers.
- Must be installed by certified professional technicians.
- Applies to normal use under specified driving conditions.
- Requires regular maintenance as per the service manual.
- Excludes damage caused by unauthorized modifications.
Warranty Exclusions
- Damage caused by improper external charging equipment.
- Battery failure due to unauthorized site modifications.
- Performance loss from prolonged deep discharge cycles.
- Impact or physical damage from traffic accidents.
- Corrosion caused by extreme environmental exposure.
After-sales Service Process
Our service process is efficient. We handle your requests quickly, from diagnostics to repairs, ensuring your battery returns to full power fast.
STEP 1
Problem Submission
Customers can easily submit service requests through our online portal. Our team will review your case and respond within twenty-four hours.
- Fill out the online service form.
- Upload battery diagnostic data.
- Receive a unique tracking number.
STEP 2
Technical Assessment
Our engineers perform a deep digital scan to identify the root cause. We analyze usage patterns to ensure an accurate and reliable diagnosis.
- Remote data system analysis.
- Identify fault codes quickly.
- Verify warranty eligibility.
STEP 3
Solution Implementation
Once confirmed, we execute the repair plan. This includes component replacement or software updates to restore your battery to peak status.
- Use genuine factory spare parts.
- Update BMS firmware remotely.
- Perform safety recalibration.
STEP 4
Result Feedback
We verify the repair results with you. A final report is generated to document the service and ensure you are fully satisfied with the work.
- Confirm battery performance.
- Issue a final service report.
- Collect customer satisfaction.
Contact Us
Contact our experts for professional battery solutions. We are here to support your power needs with reliable service and expertise.